Add/edit a user to your family results account

Each Family Profile has ONE Primary User, one Secondary User, and can have multiple Read-Only Users. 

The Secondary & Read-Only Users have view-only access. They can ONLY:

• • View their own user details
  • View results for the athlete

• They can NOT: 
  • See primary details
  • Register/Nominate
  • Make any changes to the account.

Additional points:

• Both the primary and secondary contacts on the family account receive emails and have full visibility of the account.
• Emails sent directly from the Centre or State should reach both primary and secondary contacts. However, system-generated emails—such as confirmations, nomination invites, etc.—are typically sent only to the primary email listed on the family account. Unfortunately, these automated emails cannot be sent to both contacts.
• Read-only users can view the account but will not receive emails.
• A family account requires one primary and one secondary user (and can only have one of each) - The Secondary User acts as the first point of call if the Primary User is unavailable.  

PROCESS STEPS

To add (edit or remove) a user to a Family Account, the Primary account user must follow these steps. 

1. Click on the V in the top right corner of your family port page next to your family name

2. Then the Primary user can edit their own details and add, edit or remove a secondary user and/or emergency contacts. 

• To Add a new user, you will need to use the invite button on the bottom right corner of the Profile Info screen, then fill in the below details:

3. The invited user will receive an email with a link to verify their account creation (please remind them to check their spam or junk folder).

Once they’ve verified their account, they can set it up, log in, and gain view-only access.

Please note: The Secondary User has view-only access. They can ONLY:

• • View their own user details
  • View results for the athlete

• They can NOT: 
  • See primary details
  • Register/Nominate

Additional points:

• Both the primary and secondary contacts on the family account receive emails and have full visibility of the account.
• Only the primary user can make changes to the account.
• Read-only users can view the account but will not receive emails.
• A family account can have only one primary and one secondary user.