Since you have imported contact details for your member base into ResultsHQ, this forms a great area to send communications from. You may wish to noitify your members of upcoming events, duties, or cancellation of competition.
Note; In order to send SMS, you must first set up an account with a 5 Cent SMS. For help on this click here for the specific help topic
1. From within your ResultsHQ portal, select the Settings button in the top right of the screen
2. Select the Communicate button from under the Centre Communications heading
3. There are a number of features to pay attention to on this page. Let's look at them now:
- The sending email is by default "noreplay@resultshq.com.au" unless you have set up an email for the centre in Profile details and verified it, or you as a user have verified your own email
- Filters are available to let you narrow down to a particular family or groups of athletes for an event etc
- Once you have selected your filters to click the Refine Family to shortlist the potential families you want to send the message to
- The list of families available is not selected by default. Highlight a single, multiple or all the families based on what you are looking to achieve
- If you have other external email address you want to include then you can add them in here
- Choose to either send an SMS or Email
- Give the email a Subject
- Choose if you want to send to the Primary email, the secondary or both
- Add in Tags for the family name and or Username to help make the email more personal
- Add an attachment if you need to
- Fill in your content for the email body. You have some basic tools for editing at the top of the content screen
- Send a test/preview email to yourself or someone else first to make sure it looks as expected
- Then when ready press the green Send. Note you can not press the green Send button until you have sent a test/preview email
- The email sent/history is below with how and what was sent and when
Comments
6 comments
we really would appreciate work on the email set up... changing the heading would be brilliant so that we could add something about what the email entails... many of our members delete it as junk, formatting options would also be a huge improvement
Hi Jodie, thanks for raising this!
The Email Heading is on our development list; completely agree that it's not ideal at the moment. That will be the first priority.
We would also like to look into formatting of the email body so that you can make your email look nicer for your users. Both of these items we're hopeful will be ready pre christmas.
More longer term we're looking to integrate ResultsHQ with an advanced and established email campagin manager, such as 'MailChimp'. This will enable you to create 'distribution lists' within ResultsHQ (as your contact management system) and then send them to MailChimp (or equivalent) which would enable you to put together really great emails / formatting / pictures etc, and also track who has opened, how many times they've opened, what they clicked on in the email, etc. Interested in your thoughts on this....
Mail chimp or similar sounds like a great idea, anything to make it really work for clubs and something that is simple as not all committee members have a high IT level. Also is there any way to filter the communications list to only "active" athletes we have all the email addresses from last seasons athletes still in the list
Hi Jodie; yes to make the communicate list point to only active members, select some age groups (even all age groups) and press Refine Families and that will shorten the list to be only active families.
Hi Matt / Nick
Formatting would be great including the ability to setup with standard email fields / backgrounds similar to outlook. Also adding attachments would be handy with newsletters, carnival flyers, entry forms, etc.
Cheers
Tony
PS error when sending to whole membership - crashes like last year where we identified a problem with U10 girls I think but reason for crashing never resolved..bad email address?? Not sure if all bar faulty email delivered or anyone later in queue gets bumped out - think the latter judging by the responses from some members.
Hello Nick,
Seen that our committy is new we have some issues getting messages to our members.
we have tried to send messages (email with PDF attachment) to all our members by making the choises in the program.
we can see the test email, but not when we send it to our members, or the email gets send but no attachment, program crashes.
what is the correct way in sending this newsletter to our current members.
Regrds,
Hein
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