Sending Email or SMS from ResultsHQ

Follow

Comments

12 comments

  • Jodie & Mark Heath

    we really would appreciate work on the email set up... changing the heading would be brilliant so that we could add something about what the email entails... many of our members delete it as junk, formatting options would also be a huge improvement

    0
    Comment actions Permalink
  • Nick Frederiksen

    Hi Jodie, thanks for raising this!

    The Email Heading is on our development list; completely agree that it's not ideal at the moment. That will be the first priority. 

    We would also like to look into formatting of the email body so that you can make your email look nicer for your users. Both of these items we're hopeful will be ready pre christmas.

    More longer term we're looking to integrate ResultsHQ with an advanced and established email campagin manager, such as 'MailChimp'. This will enable you to create 'distribution lists' within ResultsHQ (as your contact management system) and then send them to MailChimp (or equivalent) which would enable you to put together really great emails / formatting / pictures etc, and also track who has opened, how many times they've opened, what they clicked on in the email, etc. Interested in your thoughts on this....

    0
    Comment actions Permalink
  • Jodie & Mark Heath

    Mail chimp or similar sounds like a great idea, anything to make it really work for clubs and something that is simple as not all committee members have a high IT level.  Also is there any way to filter the communications list to only "active" athletes we have all the email addresses from last seasons athletes still in the list

    0
    Comment actions Permalink
  • Nick Frederiksen

    Hi Jodie; yes to make the communicate list point to only active members, select some age groups (even all age groups) and press Refine Families and that will shorten the list to be only active families. 

    0
    Comment actions Permalink
  • Tony Frampton

    Hi Matt / Nick

    Formatting would be great including the ability to setup with standard email fields / backgrounds similar to outlook. Also adding attachments would be handy with newsletters, carnival flyers, entry forms, etc.

    Cheers

    Tony

    PS error when sending to whole membership - crashes like last year where we identified a problem with U10 girls I think but reason for crashing never resolved..bad email address?? Not sure if all bar faulty email delivered or anyone later in queue gets bumped out - think the latter judging by the responses from some members.

     

    0
    Comment actions Permalink
  • Peetersfamily

    Hello Nick, 

    Seen that our committy is new we have some issues getting messages to our members. 

    we have tried to send messages (email with PDF attachment) to all our members by making the choises in the program. 

    we can see the test email, but not when we send it to our members, or the email gets send but no attachment, program crashes. 

    what is the correct way in sending this newsletter to our current members. 

     

    Regrds, 

     

    Hein

    0
    Comment actions Permalink
  • leanr solo

    More long run we're trying to combine ResultsHQ with a complicated and established electronic mail campagin supervisor, which includes 'MailChimp'. This will permit you to create 'distribution lists' inside ResultsHQ (as your touch management system) after which send them to MailChimp (or equal) which would permit you to prepare clearly fantastic emails/formatting/pictures etc, with fake email generator and additionally, song who has opened, how in many instances they have opened, what they clicked on within the email, and many others. Interested on your thoughts in this....

    0
    Comment actions Permalink
  • DONNA SMITH

    2 questions:

    Are we able to setup templates for emails we send on a regular basis as I am currently copying from an old email & pasting to a new one?

    Is your plan for Mail Chimp in effect as yet?

     

    Thank you

    0
    Comment actions Permalink
  • Nick Frederiksen

    Hi Donna,

    1. Sorry, no email templates as such. Copy and paste format word or google Docs would be the simplest workaround for now.

    2. There is a future project that will help with MailChimp interactions, this is not yet on our development schedule. Maybe mid next year. 

    0
    Comment actions Permalink
  • DONNA SMITH

    I am trying to send an email with an attachment but when I send the test email nothing comes through.  If I send the email without the attachment then the test email works.  Is there an issue with attaching a pdf?

    0
    Comment actions Permalink
  • Peetersfamily

    if the attachment is to big (size limit is very small) it does not work. One way arournd this is to save the file in a dropbox ore one drive and share the link to the file in your message. 

     

    0
    Comment actions Permalink
  • Nick Frederiksen

    Yes, there is an issue it seems with attaching for preview too. This will be looked at soon. The size limit is 10 Mb.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk