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Sending Email or SMS from ResultsHQ

Since you have imported contact details for your member base into ResultsHQ, this forms a great area to send communications from. You may wish to noitify your members of upcoming events, duties, or cancellation of competition. 

Note; In order to send SMS, you must first set up an account with an 5 Cent SMS. For help on this click here for the specific help topic

 

1. From within your ResultsHQ portal, select the Settings button in the top right of screen

2. Select the Communicate button from under the Centre Communications  heading

Settings_CentreCommunications.png

 

3. You will be in the Communicate screen. Use the filters to narrow down the list of families that you would like to communicate with, and then press Refine Families. Now select the families that you would like to communicate with (remember you can use the Ctrl or Shift key to make multiple selections).

Communicate_Filter.png

Note: In order to refine your list to exclude historical / previous season families; select all age groups and then select Refine Families. The list will now only display families with active members. 

4. Beneath the filters you will find a heading 'Message Ttype emai/sms'. Here you need to select whether you would like to send and Email or an SMS

 Communicate_Message.png

5. Type in the contents of the message that you would like to send and then press Submit. Your email/sms will be sent to the selected Families. 

Note: At this stage, the messenger does not have any formatting options, or the ability to change the heading from 'ResultsHQ Admin'. However we are investigating either a) improving the functionality in this form or b) integrating ResultsHQ with a dedicated email campaign/newsletter service such as MailChimp. Would you be interested? If yes, make this comment at the bottom of this topic.  

6. A history of the messages you have sent will be displayed at the bottom of the page

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6 Comments

Date Votes
  • 0
    Avatar
    Jodie & Mark Heath

    we really would appreciate work on the email set up... changing the heading would be brilliant so that we could add something about what the email entails... many of our members delete it as junk, formatting options would also be a huge improvement

  • 0
    Avatar
    Nick Frederiksen

    Hi Jodie, thanks for raising this!

    The Email Heading is on our development list; completely agree that it's not ideal at the moment. That will be the first priority. 

    We would also like to look into formatting of the email body so that you can make your email look nicer for your users. Both of these items we're hopeful will be ready pre christmas.

    More longer term we're looking to integrate ResultsHQ with an advanced and established email campagin manager, such as 'MailChimp'. This will enable you to create 'distribution lists' within ResultsHQ (as your contact management system) and then send them to MailChimp (or equivalent) which would enable you to put together really great emails / formatting / pictures etc, and also track who has opened, how many times they've opened, what they clicked on in the email, etc. Interested in your thoughts on this....

  • 0
    Avatar
    Jodie & Mark Heath

    Mail chimp or similar sounds like a great idea, anything to make it really work for clubs and something that is simple as not all committee members have a high IT level.  Also is there any way to filter the communications list to only "active" athletes we have all the email addresses from last seasons athletes still in the list

  • 0
    Avatar
    Nick Frederiksen

    Hi Jodie; yes to make the communicate list point to only active members, select some age groups (even all age groups) and press Refine Families and that will shorten the list to be only active families. 

  • 0
    Avatar
    Tony Frampton

    Hi Matt / Nick

    Formatting would be great including the ability to setup with standard email fields / backgrounds similar to outlook. Also adding attachments would be handy with newsletters, carnival flyers, entry forms, etc.

    Cheers

    Tony

    PS error when sending to whole membership - crashes like last year where we identified a problem with U10 girls I think but reason for crashing never resolved..bad email address?? Not sure if all bar faulty email delivered or anyone later in queue gets bumped out - think the latter judging by the responses from some members.

     

  • 0
    Avatar
    Peetersfamily

    Hello Nick, 

    Seen that our committy is new we have some issues getting messages to our members. 

    we have tried to send messages (email with PDF attachment) to all our members by making the choises in the program. 

    we can see the test email, but not when we send it to our members, or the email gets send but no attachment, program crashes. 

    what is the correct way in sending this newsletter to our current members. 

     

    Regrds, 

     

    Hein

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