You may wish to notify your members of upcoming events, duties, or cancellation of competition. This help topic will help you with that.
Sending Email
1. From within your ResultsHQ portal, select the Settings button in the top right of the screen
2. Select the Communicate button from under the Centre Communications heading
3. There are a number of features to pay attention to on this page. Let's look at them now:
- The sending email is by default "noreplay@resultshq.com.au" unless you have set up an email for the centre in Profile details and verified it, or you as a user have verified your own email
- Filters are available to let you narrow down to a particular family or group of athletes for an event etc
- Once you have selected your filters to click the Refine Family to shortlist the potential families you want to send the message to
- The list of families available is not selected by default. Highlight a single, multiple or all the families based on what you are looking to achieve
- If you have other external email addresses you want to include then you can add them here
- Choose to either send an SMS or Email
- Give the email a Subject
- Choose if you want to send to the Primary email, the secondary or both
- Add in Tags for the family name and or Username to help make the email more personal
- Add an attachment if you need to
- Fill in your content for the email body. You have some basic tools for editing at the top of the content screen
- Send a test/preview email to yourself or someone else first to make sure it looks as expected
- Then when ready press the green Send. Note you can not press the green Send button until you have sent a test/preview email
- The email sent/history is below with how and what was sent and when
Verify your email address
By default, ResultsHQ will send out emails from a generic address called no-reply@resultshq.com.au.
As a user, you have an email, this email is able to be used as your reply email, or you can use the centre's admin email (found in Profile Details) will be the reply to the email. Both these emails will need to be verified first before communicate will be able to use them.
If you do not verify your own email it will send from the verified centre admin email (in Profile Details). If you do not have your own email or the centre admin email verified then it will send from no-reply@
The service provider for Communicate to send out emails is Amazon. This is a US service and is used by consumers worldwide. Please click here for further details from the Amazon site.
In order to verify your email address, follow these steps:
1. Click on the Communicate button with the Settings area
2. You will open to the Communicate page. If you have not verified your email address, a yellow banner will appear at the top of the screen.
Click on the 'click here' link to verify your email address
Note: The default email offered to verify is your own email that your username is using as its profile. If that is verified it will still offer a message saying your centre admin email is available to verify if it has not been verified.
3. Instruction will be sent to Amazon services. Once received, Amazon will send a verification email to the email address of the user who is pressing the verification button.
4. Open the Email, the body of which will appear similar to below.
Click on the verification URL which is indicated below by the red box
5. After you've clicked on the URL, a confirmation message from Amazon will be displayed in your browser as per the below screenshot.
6. Now, back in ResultsHQ, refresh your Communicate page. A new message will be displayed at the top of the screen, indicating from where your emails will be sent.
Happy Emailing!
Setting up an SMS service provider
These are the steps to setting up your SMS provider details and then connecting that profile to ResultsHQ SMS function.
- Go to www.5centsms.com.au/sms/home
- Set up your profile...make sure you use the email address in your Centre Options - "Centre Admin Email (Also 5 Cent SMS service email)"
- Add some credit to your account within 5 cent sms
- Go back to ResultsHQ - Setup - Profile Details and key in your "5 Cent SMS Password" in the required field and press submit
- Confirm the email in centre options is the same as your 5 Cent SMS email
Now that you have connected your 5 cent SMS profile with Centre Options you can start to send out SMS to members in your member list.
Comments
12 comments
we really would appreciate work on the email set up... changing the heading would be brilliant so that we could add something about what the email entails... many of our members delete it as junk, formatting options would also be a huge improvement
Hi Jodie, thanks for raising this!
The Email Heading is on our development list; completely agree that it's not ideal at the moment. That will be the first priority.
We would also like to look into formatting of the email body so that you can make your email look nicer for your users. Both of these items we're hopeful will be ready pre christmas.
More longer term we're looking to integrate ResultsHQ with an advanced and established email campagin manager, such as 'MailChimp'. This will enable you to create 'distribution lists' within ResultsHQ (as your contact management system) and then send them to MailChimp (or equivalent) which would enable you to put together really great emails / formatting / pictures etc, and also track who has opened, how many times they've opened, what they clicked on in the email, etc. Interested in your thoughts on this....
Mail chimp or similar sounds like a great idea, anything to make it really work for clubs and something that is simple as not all committee members have a high IT level. Also is there any way to filter the communications list to only "active" athletes we have all the email addresses from last seasons athletes still in the list
Hi Jodie; yes to make the communicate list point to only active members, select some age groups (even all age groups) and press Refine Families and that will shorten the list to be only active families.
Hi Matt / Nick
Formatting would be great including the ability to setup with standard email fields / backgrounds similar to outlook. Also adding attachments would be handy with newsletters, carnival flyers, entry forms, etc.
Cheers
Tony
PS error when sending to whole membership - crashes like last year where we identified a problem with U10 girls I think but reason for crashing never resolved..bad email address?? Not sure if all bar faulty email delivered or anyone later in queue gets bumped out - think the latter judging by the responses from some members.
Hello Nick,
Seen that our committy is new we have some issues getting messages to our members.
we have tried to send messages (email with PDF attachment) to all our members by making the choises in the program.
we can see the test email, but not when we send it to our members, or the email gets send but no attachment, program crashes.
what is the correct way in sending this newsletter to our current members.
Regrds,
Hein
More long run we're trying to combine ResultsHQ with a complicated and established electronic mail campagin supervisor, which includes 'MailChimp'. This will permit you to create 'distribution lists' inside ResultsHQ (as your touch management system) after which send them to MailChimp (or equal) which would permit you to prepare clearly fantastic emails/formatting/pictures etc, with fake email generator and additionally, song who has opened, how in many instances they have opened, what they clicked on within the email, and many others. Interested on your thoughts in this....
2 questions:
Are we able to setup templates for emails we send on a regular basis as I am currently copying from an old email & pasting to a new one?
Is your plan for Mail Chimp in effect as yet?
Thank you
Hi Donna,
1. Sorry, no email templates as such. Copy and paste format word or google Docs would be the simplest workaround for now.
2. There is a future project that will help with MailChimp interactions, this is not yet on our development schedule. Maybe mid next year.
I am trying to send an email with an attachment but when I send the test email nothing comes through. If I send the email without the attachment then the test email works. Is there an issue with attaching a pdf?
if the attachment is to big (size limit is very small) it does not work. One way arournd this is to save the file in a dropbox ore one drive and share the link to the file in your message.
Yes, there is an issue it seems with attaching for preview too. This will be looked at soon. The size limit is 10 Mb.
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