Timing Solutions is strongly committed to protecting your privacy when you use our online products ResultsHQ and RegistrationHQ.
Your data is on our own standalone server in Melbourne (not shared with other companies) behind a secure firewall. Access to this information is restricted to users with the appropriate access levels within Timing Solutions and the organization that your data is affiliated with. We do not sell or release your information to any third party providers. Your information is only made available to a third party with your written consent.
Your data is backed up regularly on a separate and secure server which is also protected by a firewall. Access to this server is restricted to only designated Timing Solutions staff.
The offline applications provided by Timing Solutions are RaceHQ and CompetitonHQ. They sync athlete information from ResultsHQ to the local drive on that device. This information allows for results to be recorded against the athlete. It only syncs the following fields; the athletes Name, Age, Gender, Club, Athlete #, Personal Best results. This local data is encrypted to keep it secure. Access to RaceHQ and ComptetionHQ requires the appropriate user level provided by ResultsHQ.
Timing Solutions may be required to access your information to help with your support query’s, to contact you relating to support or other reason. We will not use this information to send you unsolicited emails or marketing material.
Changing your contact details can be done from within your family portal. Otherwise the appropriate user at the organsiation you’re affiliated with can perform this or a Timing Solutions support agent can do this for you.
Your password is no visible to anyone in the company or externally and can only be issued to you via the Forgot Password link at the sign in page.
If you require your data to be erased, Timing Solutions can perform this to your “live” data held within ResultsHQ and RegstrationHQ at that point in time. However, your information will still remain in the backed up files on the backup server. Also if RaceHQ and CompetitionHQ have been used, the minimum athlete information will remain on those devices until the owners of those devices erase their local content.
If you have any questions or concerns, please contact us at firstname.lastname@example.org