RevSport / ResultsHQ Member Sync FAQ's (& Instructions further below)

FAQ’s

New and Returning Athletes Report Issues / Duplicate Family Profiles:

• Families registering with new or different email addresses compared to prior years are causing duplicate accounts.

• Returning athletes are incorrectly marked as new.

• Different emails affect the accuracy of new vs. returning athlete reports.

• ACTION REQUIRED: Centres and/or families should review member lists and request manual merging via support@timingsolutions.com.au.  Please include Full Names, DOB and both email addresses including the one they'd like to be the primary one. 

Extending Age Groups / Seniors (Adding 20s):

The extended age groups have already been set up at the State level. Once someone from the new age group registers and is synced to ResultsHQ, the age group will automatically appear in the system.

Please ensure that for all athletes to sync correctly from RevSport, their payment class must have both a Min and Max age defined in RevSport. If any athletes are not synced into the correct age groups after verifying their data, feel free to reach out, and we’ll investigate further. 

Different Age Groups than Those Set by the State

Option 1: Age groups are set at the State level, so you’ll need to contact the State office to make changes.

Option 2: If the Centre sets different age groups, the sync won’t overwrite them. However, existing athletes will revert to the State’s age groups if any updates (e.g., DOB changes) are made. New athletes will automatically be mapped to the State’s age groups, requiring manual adjustments by the Centre. The Registration Platform (RevSport) and the State’s settings are typically the source of truth.

Suggested Action: Use Option 1 to ensure correct age group setups and reduce the risk of mismatches.

Incorrect Bib Numbers After Sync:

If any NSW RevSport Centres encounter incorrect Bib numbers after syncing, please verify that the Bib Number field is correct in the RevSport Platform. Once confirmed, performing another sync should resolve the issue, as this approach has been successful in the few cases we’ve encountered so far

Athletes in Younger Age Groups than Expected:

The likely cause is that the Centre has not rolled over to the new season yet. Ensure that the Centre has completed the season rollover first, which should resolve the age group discrepancy.

ResultsHQ Overview & Sync Instructions

The RevSport Member Sync allows athletes registered in RevSport to sync with ResultsHQ, where their results are managed.

In ResultsHQ, a family is identified by their email address and includes their athletes. Each athlete is linked to the centres they compete in. Families can have primary, secondary, and emergency contacts.

Athletes may compete in multiple centres during their lifetime or season. Each centre can manage certain details like membership number and club. Athletes are usually identified by a combination of family ID, member ID and family email, otherwise it will be their first name, last name, and date of birth.

A centre can only manage an athlete's or family's information (such as email, contact info, names, date of birth etc) if they are directly linked to that centre.

Flow Diagram of the Sync

Before the Sync

1. Update Your ResultsHQ Centre:

Make sure your ResultsHQ centre is rolled over to the latest season. Check the guide here for help Season Rollover - Getting ready for a new season.

2. Email Requirement:

All members from RevSport must have an email address. This is used to match them with their family in ResultsHQ. Members without an email won’t be included in the sync.

3. Check Member Details:

Ensure members have the correct First Name, Last Name, Date of Birth (DOB), and Gender for the first sync. Errors can cause duplicates. After the first sync, any changes will update automatically in ResultsHQ.

4. Paid Status & Payment Class:

Only members with a paid status and a valid payment class in RevSport will be imported. A valid payment class is one set up in RevSport and requires a specified minimum and maximum age. If the payment class isn’t set up correctly, the member will be ignored. Verify by going to: finance > payment classes > edit > Minimum age and Maximum age.

5. Import Criteria:

Eligible members will be active in ResultsHQ. Unpaid or invoiced members won’t be imported and will be marked inactive if they were previously active, this could be due to a transfer or refund.

6. RevSport provides the registration platform. For any queries about registration information, please contact your Little Athletics State Office. 

How to Sync

1. Access the Sync:

If your centre is set up through RevSport, you’ll see a "Member Sync" button in your ResultsHQ portal.

2. Login:

Go to https://centreadmin.resultshq.com.au/ and log in.

3. Start the Sync:

      - Go to “Members” and click “Member Sync.”

      - Enter the email for sync confirmation.

       - Click “Start Import Process” and confirm to begin the sync.

4. Receive Confirmation:
You’ll get an email confirming the sync with a brief summary.