WebHQ Support Guide — for centres
Introduction
Your centre website is managed through an admin dashboard, where you and your committee can update pages, post news and keep information current for your families.
When someone new takes on a role that involves updating the site — a new registrar, a committee member, a volunteer helping with news posts — give them their own login rather than sharing an existing one. It only takes a minute, and it means you can see who changed what and remove access cleanly when they step down.
What This Document Covers
- What you need before you start
- Adding a new user to your website, step by step
- Choosing the right role for them
- Answers to common questions
Before You Start
- You need administrator access to your website. If you can't see Users in the sidebar, you don't have it — ask whoever manages your site, or contact us.
- Have the new person's details ready, including the email address they'll use to log in.
- Decide what they need to be able to do. The role you pick controls that, and it's easier to choose up front than to change later.
Adding a New User
| Step | What to do |
| 1 | Log in to your website's admin dashboard. |
| 2 | Select Users at the bottom of the left sidebar. |
| 3 | Select Add User at the top of the page. |
| 4 | Complete all the fields in the Add User section at the bottom of the page. |
| 5 | Select the appropriate role for this person — see the next section if you're not sure which to choose. |
| 6 | Select Add User. |
A confirmation message appears once the new user has been added successfully. They'll then be able to log in to the dashboard with the access level you gave them.
Choosing the Right Role
The role decides how much of the website someone can change. The safest approach is to give the lowest role that still lets them do their job — you can always change it later.
| Role | What they can do |
| Administrator | Everything, including adding and removing other users and changing site settings. Keep this to a small number of trusted people. |
| Editor | Create, edit, publish and delete any content on the site, including other people's. A good choice for someone who maintains the website. |
| Author | Create and publish their own posts, and edit or delete their own work. They can't change anyone else's. |
| Contributor | Write and edit their own posts, but not publish them — someone with a higher role reviews and publishes. |
| Subscriber | Log in and manage their own profile only. Useful where someone needs an account but shouldn't change the site. |
Frequently Asked Questions
Why not just share one login between the committee?
Shared logins make it impossible to tell who made a change, and they have to be reset for everyone the moment one person steps down. Individual logins let you remove one person's access without disrupting anyone else.
Which role should I choose if I'm not sure?
Editor covers most people who update the website — they can create, edit and publish content. Only choose Administrator for the people who also need to manage users and site settings.
Can I change someone's role after I've added them?
Yes. Go to Users, find the person in the list, and change their role. You don't need to remove and re-add them.
I can't see Users in the sidebar. What's wrong?
Your account doesn't have administrator access. Ask someone on your committee who does have it to add the user, or contact us and we'll help.
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