Support Topic: Family Area – Web Portal

The Family Area in the web portal gives families easy access to their children's athletics journey – including event results, nominations, progress tracking, certificates, and more – all in one place.

📘 What This Topic Covers

• How to access the Family Portal
• Navigating the Home Page
• Viewing your child's event progression
• Using the Calendar to track meets and events
• Managing nominations
• Viewing centre and historical results
• Accessing the Achievement Book and instructional content
• Downloading performance certificates
• Frequently asked questions 

🔑 Logging In

• Go to: https://resultshq.com.au/Login
• Enter your email and password
• Click Login

🏡 Home Page Overview

After logging in, the Home Page includes:

• New Notifications

• Notes

• Kids' Profile Pictures and Names

• Latest Event Results:

  • Meet name/date

  • Event type

  • Result

• Upcoming Events (results will show as N/A until completed)

👉 Families can also filter the Home Page by season:

• The current season is always the default.

• Use the dropdown to select a past season and view previous events and results.

• Only one season can be selected at a time.

• If there are no results for the current season, you can switch to a past season to review older performances.

📈 Athlete Progression

• Click any event type/result to view:
   
  • A graph showing progression over time
  • A table with all past results (date, event type, position, result, centre)
  • Season PBs (Personal Bests) shown on the right

📂 Enhanced Event Results History

The Event Results History screen now gives families more flexibility to explore results across multiple seasons and events.

How to access it:

1. From the Home Page, click on any event.

2. You’ll be taken to the Event Results History screen.

Default view:

• The event clicked from the Home Page is auto-selected in the Event Type dropdown.

• Results for the current season are displayed by default.

Filters available:

• Event Type (multi-select):

  • Default = the event you clicked from the Home Page.

  • Select multiple event types to view combined results in the same table.

  • Removing all selections clears the results display.

• Season:

  • Defaults to the current season.

  • Switch to any past season to view historical results.

  • Multiple seasons can be viewed at once.

Results Table now includes:

• Date

• Event Type

• Position

• Result

• Centre

• Season

Special Notes:

• If there are no results for the current season, you can still view older results by switching the season filter.

• If no results exist for the selected combination of season and event, the system will display:
  “No available data for the selected season or event.”

• When multiple event types are selected the graph will not be visible.

📅 Calendar

The Calendar tab shows all meets and events your child is involved in.

You’ll find:

• Notifications
• Notes
• Meets and events
   
• 🏆 Trophy Icon: View all season performances in a printable ticket format.

📝 Nominations

Displays upcoming meets that require nomination.

You can:

• View nominations in a table (host centre, meet date, cut-off, status)
   
• Click into each meet for full details:
   
  • Host/Nominating Centres
  • Fees
  • Events

📊 Centre Results

Only visible if enabled by your Centre.

Filter results by:

• Centre
• Date
• Age
• Gender
• Event
   

See a table with:

• Athlete Name
• Club
• Age
• Gender
• ID
• Result
• Position
   

🕘 Historical Results

Click “Historical Results” and apply filters to view prior season results.

🔔 Note: Prior season results are only available if your Centre allows this. If not, it will show the last Centre you visited with this setting enabled.

🏅 Achievement Book

The Achievement Book section allows you to view, save, or print your child’s season highlights.

Steps:

1. Select a member and season
2. Click the Achievement Book button
3. To save a copy:
   • Click Print, choose “Save to PDF”

👤 View All Athlete Profiles

Click “View All” under Athlete Profiles to see notable athlete profiles provided by Little Athletics Australia (LAA) or your State body.

📘 Instructional Content – View Events

Click “View Events” to access how-to guides and support material to help improve your child’s event performance.

🎖️ Best Performance Certificate

Click the “Print” button to view or download your child’s best performance certificate.

• Click Print
• Press CTRL + P or Right Click > Print
• Choose “Save to PDF” to download
   

⚠️ Special Note: Why You May Not See Certain Features

Some features in the Family Area are Centre-controlled, meaning they will only appear if your Athletics Centre has enabled them in their settings. If you're not seeing certain options, it’s likely because your Centre has not activated them.

If you're missing any features, please contact your Centre Admin to check whether the feature is enabled for families.

❓ Frequently Asked Questions (FAQ)

1. I can’t log in to the Family Portal – what should I do?

Check that your account and payment have been approved by your centre. If the issue persists, contact your Centre Admin.

2. Why don’t I see any results under “Centre Results”?

This feature is only available if your Centre has enabled it. Reach out to your Centre for clarification.

3. What does “N/A” mean under upcoming events?

“N/A” means the event hasn’t occurred yet, so no result is available.

4. Can I view results from previous seasons?

Yes, if your Centre has enabled the historical results feature. Use the “Historical Results” button and apply the filters.

5. How do I download the Achievement Book or Best Performance Certificate?

Click Print, then select “Save to PDF” as the printer option.

6. Why are some features missing (e.g., records, best performance)?

Your Centre controls feature visibility. If something’s missing, it likely hasn’t been enabled yet.