🔐Account Locked??

If you’re locked out of your ResultsHQ account, there are two common reasons:

1. Too many unsuccessful password attempts.
2. You’re using an incorrect email address.

1. Check your email address first

Before attempting to reset your password, make sure you’re using the correct email address.

💡 Which email address did you use to register your athlete for the current season?

To access your athlete’s current-season results, you must log in using the email address associated with their registration for that season.

❗ Important: Email address changes must be made through your Centre’s registration platform, as updates made directly in ResultsHQ may be overwritten during the next sync.

2. Follow the on-screen instructions

If you’re unable to log in, you may see the following message:

This message may appear in either scenario, so it’s important to confirm your email address is correct before proceeding.

‼️Once you’ve confirmed you’re using the correct email address, follow the on-screen instructions (above) to reset your password.

For Athletes or Families... 

Still can’t see your athlete’s results?

If you can log in successfully but can’t see your athlete’s current-season or previous-season results, see our support article: 🔍 Can't See Your Athlete's Results? – Timing Solutions Support Forum

What to Send Timing Solutions Support 📨 

If you’re still unable to log in after checking your email address and following the password reset instructions, please email support@timingsolutions.com.au and include the following details:

💡 Tip: Providing these details helps us verify your account and resolve your issue faster. ⚡

Privacy and account security: To protect your privacy and ensure we’re providing assistance to the correct person, we need to verify your identity and confirm your association with the athlete’s account before making any changes or providing account-specific information.

🔗 Related Articles

If you need help managing your family account, including your account details, see:

👨‍👩‍👧‍👦 Managing Your Family Account – Timing Solutions Support Forum

For more help with your family account and your athlete’s results, visit the Athlete & Family section of the Timing Solutions Support Forum, where you’ll find helpful articles and step-by-step guidance. 

🏃Athlete/Family – Timing Solutions Support Forum