Here is a video to show you how to set up your Authy app - https://authy.com/guides/twilio/ from Twilio as your 2FA app to provide you with the code to log in
User Group Risk Categories:
High Risk State & National SuperUsers and Registras
- 2FA will be “Mandatory” for these users
- Authenticator app will be the only option
Medium Risk Centre & Club Super Users and Registras
- 2FA will be “Optional” until the end of this year, but will be “Mandatory” from 01/01/24.
- Users can choose between either the Authenticator app or Email authentication
Low Risk Centre & Club Results Entry Users, Centre & Club Reporting Users and Families / Athletes
- 2FA will be “Optional” for these users
- Centres / Clubs can influence their users to set up 2FA if they choose
- Users can choose between either the Authenticator app or Email authentication
Timing Solutions rolled out Two-Factor Authentication (2FA). This means all Centre & Club Supe Users and Registras will have the option to set up and use 2FA when logging into ResultsHQ
The following steps are tailored to the Medium Risk User Group which is made up of Centre & Club SuperUsers and Registras
For this group
- 2FA will be “Optional” until the end of this year, but will be “Mandatory” from 01/01/24
- Users can choose between either the Authenticator app or Email authentication
1. Go into your ResultsHQ account profile page, at the bottom of the account settings, you will see something similar to below:
2. Choose your preferred authentication option which is either 1. Setup Two-Factor Authentication app or 2. Email authentication
Option 1: Setup Two-Factor Authentication app:
1. Download and install the Google Authenticator app
- Visit the Apple app or Google play store on your device and install the Google Authenticator app
2. Add your account to the app
- Once you select in your account settings, a QR code will appear
- Use your phone to scan the QR code (ensure the camera option on your phone has been enabled)
(This step is required upon set up only)
- Put the number that appears in the mobile phone app into ResultsHQ to pair your device
3. Moving forward, simply log in to ResultsHQ, when prompted, open the authenticator app, and enter the 6 digit security code into ResultsHQ, then continue as usual
Option 2: Email authentication:
1. Once you select in your account settings, a 2FA pairing code will be sent to your email address.
2. Put the number that appears in your email inbox into ResultsHQ to pair your email.
3. Moving forward, simply log in to ResultsHQ. When prompted, an email with a 6 digit security code will be sent, and enter that 6 digit security code into ResultsHQ, then continue as usual.
Congratulations! You are now set up with Two-Factor Authentication.
If you have further questions please contact us at support@timingsolutions.com.au
Best regards, the Timing Solutions Team
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