Sharing Your Feedback

Introduction

We're gradually updating pages across ResultsHQ, and we'd like to know how the new versions are working for you. Selected updated pages now include a feedback button, so you can tell us what you think without leaving the page or raising a support request.

It only takes a few seconds — give the page a thumbs up or thumbs down, add a comment if you'd like to explain, and send. Your feedback goes straight to the ResultsHQ team.

What This Document Covers

1. Where the feedback button appears and what the feedback form contains
2. What happens after you send, and how to send feedback more than once
3. Step-by-step instructions for sending a rating and a comment
4. Answers to common questions

Understanding the Feedback Button

Where you'll see it

The feedback button appears on pages that are using the updated ResultsHQ view. It won't be on every page — we switch it on for particular pages while we're gathering feedback on them, so you may see it on some pages and not others.

The feedback form

Selecting the feedback button opens a short form with three parts: a thumbs up and a thumbs down to rate the page, a comment box, and a Send button. The comment is optional — you can send a rating on its own if you're in a hurry.

Confirmation

Once you select Send Feedback, a confirmation message lets you know your feedback has been received. There's nothing further you need to do.

Sending feedback more than once

You can leave feedback on the same page as many times as you like. If your view of a page changes as you use it more, or you think of something else worth telling us, just open the form again and send another rating.

Step-by-Step: Sending Feedback

Frequently Asked Questions

1. I can't see the feedback button on a page. Why not?

• The button only appears on pages using the updated ResultsHQ view, and only where we've switched feedback on for that page. If a page is still on the older view, or hasn't been enabled, there won't be a button.

      2. Do I have to write a comment?

• No. You can select thumbs up or thumbs down and send it straight away. The comment box is there if you'd like to explain your rating, but it's entirely optional.

      3. Can I send feedback on the same page more than once?

• Yes. There's no limit — send feedback whenever you have something to tell us about a page.

      4. Is my feedback anonymous?

• No. Your user account and centre are recorded with each submission, along with the page and the time. This is so we can understand how different centres are finding each page.

     5. Will someone respond to my feedback?

• Your feedback is reviewed by the ResultsHQ team, but it isn't a support request and you won't receive a direct reply. If you need help with something, please contact support in the usual way.