Sending Emails from ResultsHQ

Communication with families is typically managed through your registration platform provider. However, if you’d like to use ResultsHQ to communicate with families, you can send emails directly from the Communicate area.

You may wish to notify your members about upcoming events, duties, or cancellations of competition. This help guide will walk you through how to do this.

1. Sending Email
2. Verify your email address

Sending Email

1. Click on Communication and select Communicate.

2. On the Communicate page, you will see several important features:

1. The sending email defaults to no-reply@resultshq.com.au unless:
   • You have set a centre email in Profile Details and verified it, or
   • You have verified your own user email.
2. Use filters to narrow down recipients to specific families or athlete groups.
3. Click Refine Family after applying filters to shortlist recipients.
4. Select the families you want to contact (none are selected by default).
5. Add any additional external email addresses if required.
6. Enter a Subject for your email.
7. Select whether to send to the Primary, Secondary, or Both email addresses.
8. Add tags such as Family Name or Username to personalize the message.
9. Attach files if needed.
10. Enter your email content using the editing tools provided.
11. Send a Test/Preview email first to confirm everything looks correct.
12. The Send button becomes available only after sending a test email.
13. Once ready, click the green Send button.
14. Sent email history appears below, showing what was sent and when.

Verify your email address

By default, emails are sent from no-reply@resultshq.com.au.

You can instead use:

• Your personal user email, or
• Your centre’s admin email (from Profile Details).

These email addresses must be verified before they can be used.

If neither is verified, emails will continue to send from the default no-reply address.

ResultsHQ uses Amazon’s email service provider to send emails worldwide.

To verify your email address:

1. Go to Settings → Communicate.

2. If your email is not verified, a yellow banner will appear at the top of the page.

Click the "click here" link to begin verification.

Note: The default email offered will be the email linked to your username. If this is already verified, you will be prompted to verify the centre admin email if required.

3. Instructions are sent to Amazon’s email service.

Amazon will send a verification email to the selected email address.

4. Open the email and click the verification link.

5. After clicking the link, a confirmation message will appear in your browser.

6. Return to ResultsHQ and refresh the Communicate page.

You will now see confirmation of the email address being used for sending.