Managing Family profiles- How to Edit and Update Details

A family profile typically includes:

Family Details: General information about the family, such as contact information, address, and shared preferences.
Member Information: Individual profiles for each family member, including personal details like name, date of birth etc
Users Assigned to the Account:
- Primary User: Holds full access to view and edit information across the family profile and can manage other users.
- Secondary User: Has moderate access, typically able to view details but may have restricted permissions compared to the primary user.
- Read-Only User: Limited to viewing information within the family profile without editing rights.

If the primary contact loses access to their email account, centre/ state can log into their account and update it for them.

This topic covers the adjustable fields that could be modified in a family profile by Centre super users, the family members, and State administrators

CENTER SUPER USER

If you're a centre super user, these are the Fields that you can update for a family

First Name and Surname
Date of Birth
Membership Number
RFID
Age
Gender
School Year
Club
Participating
Classifications
Proof of Age:
Track Classification
Field Classification:
Name
Surname
Email
Phone number.
Address Search
Unit Number, Street Number, Street Name
Suburb
State
Postcode
Country
Role – Primary account, Secondary account, Read only
Assign duties on duty roster

To edit details in a Family Account, the Centre super user must follow these steps.

1. From the centre profile click on Member list

2. You will be directed to a page displaying a list of members

3. When you click on a member's name, you will be taken to the page below, which contains editable fields. Click Update to save changes.

4. To edit Family details the user can click on view family details from the above screen

5. You'll be directed to this page, where you can update family basic details, to further update and edit , click on Edit family details

6. Which will lead you to this page which has in detail information about the user

7. Click Duty roster will allow you to update or delete duties assigned

PRIMARY ACCOUNT USER

As the primary account holder, you have the ability to modify certain fields within the profile. You can also add or remove additional accounts and manage secondary users within the family profile.

If a primary user loses access to their email address and can no longer log in, they should contact the support team or centre administrator for assistance.

If a secondary contact loses access to their email address and can no longer log in, they should contact the primary user, support team or centre administrator for assistance.

Account Name:
Surname:
Email:
Address:
Phone:
Unit Number:
Street Number and Street:
City:
State:
Postcode:
Country:
Timezone

To edit details in your Primary Account, you must follow these steps.

1. From your family account click on your name with the arrow pointing downwards

2. Then click on family profile

3. You’ll see the profiles with access to your family account, but you’ll only be able to edit your own primary profile by clicking the edit button

4. Once you click edit you are able to edit the follow information

5. Subscriptions and passwords could also be changed

To edit member details the user must follow the below steps

1. First click on the edit button on the member profiles

2. The following details can be edited, and changes can be saved by clicking the save button

STATE USERS

The state user has access to view family and member details with limited edit functionality. They can access these details through the search or member report features within the Centre Management area. This setup allows them to view essential information while ensuring that only specific fields are editable, maintaining the integrity and security of the data.

Fields that can be edited

Primary Contact