Having trouble logging in to your ResultsHQ Centre account? Your Centre Super User or State Office can usually verify who you are and fix the issue straight away. This is often much quicker than contacting Timing Solutions, as we must first verify your identity.

⭐ The fastest path:
Try it yourself → Centre Super User → State Office → Timing Solutions

❓ Not sure who your Super User is? Open Setup → User Management and look for the crown icon next to a user's email address.

🔎 Click on the section that matches your issue and follow the steps provided.

This Article Covers

• Account Not Verified - Can't find your verification email or activate your account?
• Account Locked - Locked out after too many incorrect password attempts?
• Two-Factor Authentication (2FA) - Not receiving your code or lost access to your authenticator?
• For Super Users and State Offices - Step-by-step instructions for helping Centre users resolve these issues.
• Still Need Help?

🔒Account Not Verified

Your account has been created, but it hasn't been verified yet.

🔎 What might be causing this?

• The verification email went to Spam, Junk or Promotions.
• Your Centre or workplace email provider blocked the email.
• You're checking a different email address from the one registered to your account.
• The verification link has expired.

Steps to Resolve

🟢 1. Try this first

Check your Inbox, Spam, Junk and Promotions folders.

Make sure you're checking the email address registered to your ResultsHQ account.

Found the email? → Click the verification link and log in.

Can't find it? → Move to Step 2.

🔵 2. Ask your Centre Super User

Your Centre Super User can check your email address and resend the verification email.

💡 This is usually the quickest way to get back in!

You can send them the User Management Support Article for step-by-step instructions.

No Super User available? → Move to Step 3.

🟣 3. Contact your State Office

Your State Office can access your Centre and take the same steps as a Super User.

This is also the best option if you are the Centre Super User and don't have another user who can help.

You can send them the User Management Support Article for step-by-step instructions.

Still can't get in? → Move to Step 4.

🟠 4. Contact Timing Solutions

If you've tried the steps above and still can't verify your account, contact support@timingsolutions.com.au.

See 📧 Contacting Timing Solutions below for what to include.

🔒 Account Locked

Your account can become locked after several incorrect password attempts.

🔎 What might be causing this?

• Several incorrect password attempts in a row.
• An old or saved password is being automatically entered by your browser.
• You're trying to log in with a different email address from the one on your account.

Your account can become locked after several incorrect password attempts.

Steps to Resolve

🟢 1. Try this first

A password reset will unlock your account.

1. Go to centreadmin.resultshq.com.au
2. Select Trouble Logging In?
3. Enter your login email.
4. Follow the password reset instructions.

Reset email arrived? → Set your new password and log in.

Can't find it? → Check your Spam/Junk folder, then move to Step 2.

🔵 2. Ask your Centre Super User

Your Centre Super User can check your email address and send you a password reset.

You can send them the User Management for step-by-step instructions.

💡 This is usually the quickest way to get back in!

No Super User available? → Move to Step 3.

🟣 3. Contact your State Office

Your State Office can access your Centre and take the same steps as a Super User.

You can send them the User Management Support Article for step-by-step instructions.

Still can't get in? → Move to Step 4.

🟠 4. Contact Timing Solutions

If you've tried the steps above and still can't log in, contact support@timingsolutions.com.au.

See 📧 Contacting Timing Solutions below for what to include.

📱 Two-Factor Authentication (2FA)

Your password is accepted, but you can't complete the verification step.

🔎 What might be causing this?

• The email code went to Spam, Junk or Promotions.
• The code is taking a few minutes to arrive.
• You've requested a new code, which means the previous code is no longer valid.
• Your Centre or workplace email provider is blocking the code.

• You've changed phones, reinstalled your authenticator app or lost access to your device.

   

Steps to Resolve

🟢 1. Try this first

If you're waiting for an email code:

• Check your Inbox, Spam, Junk and Promotions folders.
• Wait a few minutes for the code to arrive.
• Always use the most recent code.
• If the timer expires, log in again and request a new code.

Code arrived? → Enter it before the timer expires and log in.

💡 If email codes are consistently delayed or blocked, consider using an authenticator app instead. Codes are generated on your phone and don't rely on email.

See Two Factor Authentication (2FA) for setup instructions.

Lost access to your authenticator app or device? → Move to Step 2.

🔵 2. Ask your Centre Super User

Your Centre Super User can remove your 2FA.

Once it's removed, log in as normal and you'll be prompted to set up 2FA again.

You can send them these support articles if they need help:

• User Management
• Two Factor Authentication (2FA

💡 This is usually the quickest way to get back in!

No Super User available? → Move to Step 3.

🟣 3. Contact your State Office

Your State Office can access your Centre and remove your 2FA for you.

This is also the best option if you are the Centre Super User and don't have another user who can help.

You can send them the User Management and Two Factor Authentication (2FA) Support Articles for step-by-step instructions.

Still can't get in? → Move to Step 4.

🟠 4. Contact Timing Solutions

If you've tried the steps above and still can't get past the 2FA step, contact support@timingsolutions.com.au.

See 📧 Contacting Timing Solutions below for what to include.

🛠️For Super Users and State Offices

You can usually fix Centre user login issues yourself — without contacting Timing Solutions.

👥Doing this for several users at once? 

Tick the checkbox on each row and use the bulk action bar — it offers Send Password Reset, Resend Verification, and Mark Verified / Mark Unverified across your whole selection. Full instructions are in the User Management article.

🆘 Still Need Help?

Try your Centre Super User or State Office first — they can usually action everything in this guide straight away, without you needing to wait for Timing Solutions Support.

Who can help?

📧 Contacting Timing Solutions?

If your Centre Super User and State Office have been unable to resolve the issue, email support@timingsolutions.com.au with the following to help us resolve your issue as quickly as possible⚡