Sept '26 - Start of Season

Welcome to a new season! 🎉

ResultsHQ is ready for the new season, with a number of improvements to make things simpler and easier to manage.

📚 Getting started

The Timing Solutions Support Forum is the best place to start. It includes guides, FAQs, training videos and the latest updates to help you get set up and find answers quickly.

• General Support – Timing Solutions Support Forum – Browse resources for ResultsHQ, RaceHQ & Hardware, Athletes & Families, and Latest Updates.

• Season Preparation – Season Preparation Tips – A quick overview of key things to prepare before the season.

• Training Videos & FAQs – Training Videos & FAQs – Training videos and FAQs covering ResultsHQ, ResultsHQ Mobile App, RaceHQ and Hardware.

• ResultsHQ Support – ResultsHQ Support – Detailed ResultsHQ guides and support resources.

• RaceHQ Support – RaceHQ Support – RaceHQ downloads, setup information and videos.

• Hardware Integration – Timing Solutions Hardware Integration Diagram – A visual overview of how Timing Solutions hardware integrates with RaceHQ and ResultsHQ.

‼️We recommend checking these resources first - most common questions can be answered quickly through the Support Forum.

📋 A few things to check before your first competition

👥 Members
Before syncing your new-season registrations to ResultsHQ, you must first complete the Season Rollover — Season Rollover – Getting ready for a new season.

👤 Centre Users
Check that the right people still have access to ResultsHQ. Manage users through Setup → User Management.

🏃 Results & Records
Previous season meets and results are archived and remain available through Archived Meets and Results and Report Builder.

✨ New this season

We’ve made a number of improvements to ResultsHQ, with a focus on making common tasks simpler, faster and easier to manage.

The Season Rollover process has also been improved, bringing key end-of-season actions into one guided workflow.

The Support Forum and in-product screens have been updated to reflect these changes, with any future updates also reflected in these resources to help make the transition as easy as possible.

💬 Need help?

If you can’t find what you need in the Timing Solutions Support Forum:

ResultsHQ – General & Non-Urgent

• Please contact your State Office first. They are best placed to quickly assist with general ResultsHQ queries.

Mobile App & Hardware

• Please email Timing Solutions Support directly.

Urgent & Competition-Day Issues

• Please call & email Timing Solutions Support directly.

   

📧 support@timingsolutions.com.au

📞 1300 954 487

We wish you and your centre a fantastic season!

The Timing Solutions Team