Oct - 26 Nomination Reminders & Updates plus New Features

We hope the season is off to a great start! 

Our 👉 September ’26 – Start of Season update covered the essentials, so this update is a quick check-in with a few important nomination reminders and a look at what’s new in ResultsHQ.

This article covers: 

Nominations:  Updates & Reminders 

Card and PayPal processing fees

Chargeable Nomination meets

Additional Centre Profiles

New Features: Now live in ResultsHQ 

Season Rollover: 

User Management: 

In-page feedback: 

Mobile App Record Approval setting: 

Manage Meet filters: 

Meet Management Screen revamp: 

New Features Work In progress

New Home Dashboard

Event Records, rebuild

Easier Record imports

Need help?  Support channels 

Nominations 

1. Card and PayPal processing fees

From 1 October 2026, Australian businesses can no longer pass card or PayPal surcharges on to customers. The option has been removed from the platform, so the processing fee (2% + 30c per transaction) is now deducted from the nomination payments your centre receives. Centres can absorb the fee or adjust their nomination price to cover it.

If your centre already absorbs fees, nothing changes. The Timing Solutions nomination fee is also unchanged by this update.

👉 NOMINATIONS – Changes to card and PayPal processing fees

2. Chargeable Nomination meets

Nominations are an advanced feature in ResultsHQ. It lets centres, athletes and families nominate directly into a meet or into specific events. Charges apply to external athletes, meaning any athlete from outside the host centre’s own profile. That includes athletes who record results in the meet and athletes brought in using the external invitation functionality.

Reminder: A meet can become chargeable in two ways. Each athlete is charged only once per meet, even if both apply.

• Results-based (minimum of 10 athletes): no fees are set up in ResultsHQ, and 10 or more external athletes record results. All external athletes who took part are billed.
• External invitation or nomination (no minimum): any external athlete nominated through the external invitation functionality is chargeable, whether or not they go on to compete. This applies when a parent nominates their athlete into the meet, or when an invited centre nominates an athlete directly into the meet.

Host centres using Nominate All, or nominating external athletes themselves, are not charged unless the results-based criteria are met.

Exemptions, combined meets, invoicing and how to dispute a charge are all covered in the article.

👉 Chargeable Nomination Meet

3. Additional Centre Profiles

Reminder: ResultsHQ is set up as one profile per centre. Carnival results can now be excluded from points and kept as separate records within your main profile. Where an additional profile is still needed, an annual fee applies:

• $200 + GST for Little Athletics clubs within a State contract
• $300 + GST for all other customers

Any chargeable nominations made in that profile are offset against the fee.

👉 Additional Centre Profiles

New Features 

🎉 Now live in ResultsHQ 

Season Rollover: 

Is now a guided five-step process. You can export past-season meets and results and reverse a rollover if needed.

👉 Season Rollover – Getting ready for a new season

User Management: 

A redesigned screen with search, filters, user activity history and bulk editing.

👉 User Management

In-page feedback: 

Give any new or revamped page a thumbs up or down, with an optional comment, without raising a ticket.

👉 Sharing Your Feedback

Mobile App Record Approval setting: 

In-app Record Approvals can now be switched on or off via a setting in Centre Admin, giving Centres the flexibility to use the feature only when needed. All final record approvals must still be completed in Centre Admin.

👉 Record Approvals – Timing Solutions Support Forum

Manage Meet filters: 

You can now select several events and age groups at once.

👉 The New Meet Calendar and Manage Meet Screens – Timing Solutions Support Forum

Meet Management Screen revamp: 

Reminder: The entire Meet Management screen was revamped ahead of the season, with improvements to the Meet Calendar and Manage Meet screens.

👉 The New Meet Calendar and Manage Meet Screens – Timing Solutions Support Forum

🛠️ In progress

Here’s a sneak peek at what we’re working on 👀

New Home Dashboard

The landing page is being redesigned so you can see the state of your centre at a glance:

• Summary cards for Records Watch, Top Performers, active members, PBs and meets held this season.
• Recent and upcoming meets, showing which meets still need results entered.
• A Needs Attention panel for anything outstanding, such as nomination invites to review, potential records, or a season ready to roll over.
• A recent activity feed showing what’s changed and who changed it.

Event Records, rebuild

Event Records is being rebuilt to make records easier to find and manage:

• Summary cards for total, current and historical records.
• Chip-style filters you can collapse when you don’t need them.
• A customisable table with row selection and bulk editing.
• Record History opens from the row itself. It shows every record held for that event, age and gender, with the current record highlighted.

Easier Record imports

Imports will show an editable preview before you upload. Any rows with problems are highlighted so you can fix them on the spot, rather than correcting the spreadsheet and starting again.

💬 Need help?

If you can’t find the answer in the 👉 Timing Solutions Support Forum, please use the appropriate support channel below.

ResultsHQ – General & Non-Urgent Queries

• Contact your State Office first. They are often the quickest way to get a response to general ResultsHQ queries.

Mobile App & Hardware Support

• Email Timing Solutions Support directly.

Urgent & Competition-Day Issues

• Call and email Timing Solutions Support directly so we can respond as quickly as possible.

📧 support@timingsolutions.com.au
📞 1300 954 487

📢 Stay Up to Date

All our latest communications, announcements and updates can be found in the Support Forum

 👉 Latest News and Updates – Timing Solutions Support Forum

💡 Tip: Explore the full Timing Solutions Support Forum for product information, how-to guides and answers to common questions. 

📣 We’ll keep you posted as the new features roll out over the coming weeks. In the meantime, thank you for the time and energy you put into your centres. Have a great season!

Warm regards,

The Timing Solutions Team