Please note the following screens are not in ResultsHQ...They are from your IMG application only.
For your members to sync from SportsTG to ResultsHQ they must be Active (they have a green tick against their name in the member listing screen) and Financial (they have paid for the current season).
This screen shot shows you the member listing page and you can see the green ticks indicating that these members are Active.
To make a green circle a tick, just click on the circle...that's providing you are happy with their proof of age etc.
FYI here is the link to the SportsTG help topic - https://imgstg.zendesk.com/hc/en-us/articles/202376144-Member-Statuses-