Duplicated members in results entry

Sometimes you will notice that when you are entering results, when you are in Enter/Edit Results screen there are multiple rows for the same person. This will unfortunately prevent you from saving results. 

The creation of this issue is something that we are working hard to rectify, so that this issue does not occur, and this help topic will be redundant! However in the short term, please use the below procedure to fix the issue relatively quickly. If you would like assistance, please contact support@timingsolutions.com.au

1. From within the results view screen, you will not notice any issues. Click on Enter/Edit Results

2. When in the Enter/Edit Results view, ready for results entry, you will notice that specific members may have their names displayed twice. Once of these rows will have an Edit button. Click on that to clean up the duplicate Results entry

3. A screen will display which shows the events that have been created against that member for the particular event date that you're reviewing. Notice that there are multiple instances of the same event for that member. Being careful not to delete any events that have a result in the 'result' column, press the orange Delete button against one of the two duplicated events that are displayed. 

This will remove the results entry issue; please make sure to complete the process in this screen for every duplicated event against the member.

4. Return to the results entry screen and select Edit All, and you will now find that the member is no longer duplicated...however they will not be there at all, so you will now need to re-nominate them to that event/date - Missing Athlete/s from results entry and recording sheets