"Access recordings and support materials of key training sessions covering main system features, workflows and best practices to help users get the most of ResultsHQ."
This Support Article covers Support Materials, Videos and FAQs from the 3 training sessions:
📝 SUPPORT MATERIALS - A summary presentation providing an overview of all sessions
SESSION 1 - ResultsHQ
largely covers:
- Event creation and scheduling
- Results entry and management
- Internal nominations (Now or Later)
- Entering results on the day
- Points, reporting, and performance analysis
-
General Q&A throughout and at the end of the session
SUPPORT VIDEOS:
-
Intro
-
User Management
-
Nominations
-
Points, Report Builder, Leaderboard etc
FAQs:
Topic / Feature |
Specific Questions Raised |
Answer / Relevant Support Article |
|
User Management
2FA Reset |
What happens if a committee member loses access due to changing or losing their mobile phone? How can two-factor authentication (2FA) be reset? |
2FA Can be reset by a Centre Super User |
| Nominations: Inviting a visiting athlete | How can we nominate a visiting athlete from another centre? |
Yes, using the "Pull" nomination feature |
| Nominations: Family / Centre Access to Nomination | If an event is held between multiple clubs/centres, how is access handled? |
The host centre controls everything from what events are run to who is allowed to nominate |
| Nominations: Inviting Other Centres | How to Inviting Other Centres (Gala Days / Carnivals etc) |
Also addressed in video "Nominations" above |
| Results Entry (“Nominate Later” Meets) |
How do we add athletes to the results entry screen when using “Nominate Later”? Help Article: Age-up Athletes in Results Entry – |
Three ways this can be done: 1. Check-In feature through mobile app - https://support.timingsolutions.com.au/hc /en-us/articles/38197508153369-5-Check-In 2. Event Nomination feature - https://support.timingsolutions.com.au/hc/en-us/articles/52574750066329-Support-Topic-Event-Nominations-ResultsHQ 3. Add athlete feature - https://support.timingsolutions.com.au/hc/en-us/articles/50972116803225-Support-Topic-Ability-to-Age-Up-Athletes-in-Results-Entry-Screen |
| ResultsHQ Mobile App (Check-in Feature) | How to use the ResultsHQ Check-In Feature |
https://support.timingsolutions.com.au/hc/en-us/articles/38197508153369-5-Check-In Also addressed in more detail in the ResultsHQ Mobile App training session - videos coming soon |
| Points Setup & Calculation |
Is the IAAF points system the most commonly used for Little Athletics (especially in Victoria)? Do we have a help topic explaining how the IAAF points system works? |
Whether its commonly used is determined by the State Office and will depend on how many centres in Vic have it enabled. This support topic has more info on the IAAF point system - https://support.timingsolutions.com.au/hc/en-us/articles/206776503-Multi-Banding-Points-Options-E-g-IAAF |
| Reports: Season PB Reports / Analysis | How can I see which results from a meet were all PBs? |
Use the Season PBs button on the homepage or use the report builder to generate a season PBs report against that meet |
📌 We’ll continue adding questions and answers as they arise.
______________________________________________________________________
SESSION 2 - ResultsHQ Mobile App
This session walks through how to use our integrated mobile tool for effective on-the-day event management, including:
- Check-in for attendance
- Volunteer management
- Offline results entry
-
Record management
TRAINING VIDEO:
The below videos is a recording of a training session in Nov 2025. Use this in conjunction with the help forum link provided below the video
SUPPORT MATERIALS:
https://support.timingsolutions.com.au/hc/en-us/categories/200136674-ResultsHQ-Mobile-App
______________________________________________________________________
SESSION 3 - RaceHQ
This session walks through how to use RaceHQ for race timing and hardware optimisation training, including:
- Software timing
- Hardware options and optimisation
-
Startline using ResultsHQ Mobile App
Below are links to the primary topics that were covered in our RaceHQ/Hardware session in Nov 2025. The links contain videos of the same content demonstrated during the training session.
TRAINING VIDEOS:
- RaceHQ support forum which provides dozens of articles: https://support.timingsolutions.com.au/hc/en-us/categories/200136714-RaceHQ
- RaceHQ Settings / Options
- RaceHQ Secondary Race Timer
- Age Up Settings for RaceHQ - change the Event age group of a race
- RaceHQ lap counting feature
- Run a race with multiple Events / Distances at the same time
- Timing Gates - Changing a battery from race screen
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